SERVICE OPTIONS
Level One: Mapping, Root Cause Analysis & Process
Improvement
- In-depth mapping of the end-to-end claims process
- Root-cause analysis of identified problems
- Contract review and suggested changes to limit exposure
and maximize claim recovery - Suggested solutions to fit your specific business needs
- Process mapping to incorporate your selected solutions
- Implementation, staff training and support documentation
Level Two: Includes Level One Services + Use of
Claims Management & Reporting Software
- In-depth mapping of the end-to-end claims process
- Root-cause analysis of identified problems
- Contract review and suggested changes to limit exposure
and maximize clai recovery - Suggested solutions to fit your specific business needs
- Process mapping to incorporate your selected solutions
- Implementation, staff training and support documentation
- Use of our web-based management and reporting software
(first year of the required annual license included in project fee) - Assist your staff with loading of current claims history
- System training and support documentation
Level Three: Includes Level One Services + Full Service Claims Management, Reporting & Software
- In-depth mapping of end-to-end claims process
- Root-cause analysis of identified problems
- Suggested solutions to fit your specific business needs
- Process mapping to incorporate your selected solutions
- Implementation, staff training and support documentation
- Use of web-based software
(annual license included in on-going management fee) - Assist your staff with loading current claims history
- Outsource claims processing managed by our staff of trained professionals
- Full reporting access including standardized reports, metrics and scorecards to measure carrier and staff performance and the success of implemented changes
- Quarterly management reports highlighting areas for improvement and suggested changes
- Carrier audits to ensure loading/unloading and O.S.&D. processes are accurate
- Assistance with package testing when deficiencies are identified
- Ongoing assistance with the review of vendor buying agreements to limit exposure to transportation related (customer) fines and invoice deductions
- New process training templates and documentation for your Customer Service, Finance and Sales associates
Contact FreightClaimAudit.com today!
Phone: (440) 328-4855, Ext. 103
Email: sales@freightclaimaudit.com